Dozens is revolutionising the way people manage their money and challenging the entire financial industry in the process.

Traditional banks, building societies and fintechs mostly rely on debt for profit. They encourage customers to spend in order to charge for overdrafts and offer short term loans. They need people to mismanage their money to keep their profits and investors happy.

Isn’t there a huge conflict of interest there?

We don’t think institutions are doing all they can to help people manage their money. Either in terms of new technology, in terms of data or in terms of financial products.

So, we started Dozens. Dozens is a fintech that is challenging the banking industry by focusing on customers’ growth rather than seeking profit from their debt.

With our bright mango yellow debit card and full-featured app, Dozens combines a current account with budgeting and saving tools, unique financial products and an investment manager all designed to help people move from spender to saver to investor.

We are looking for a Customer Service Associate to join our growing Dozens team and support our business and its mission.

What you’ll be doing

  • Respond sensitively and transparently to customer queries across live chat, email, and phone
  • Be the voice of the company and represent the brand
  • Help guide customers on their financial journey
  • Ensure we provide a premium service to customers on our Dozens Black service
  • Be empathetic with customers to provide an excellent experience
  • Reviewing customers profiles at onboarding, requesting customer document and due diligence analysis
  • Working closely with the financial crime team to identify and raise concerns around suspicious applications

Skills & experience

  • Ability to communicate clearly and efficiently in English
  • Any start-up / fintech experience is beneficial
  • Prior knowledge of financial products and investing is beneficial

You’ll enjoy this role if you are

  • Positive and enthusiastic
  • Excited about building a better financial future for everyone
  • Curious to learn more about investments and financial products

Company benefits

  • Regular team offsites
  • Minimum 30 days annual leave
  • Monthly socials and activities
  • Weekly team lunch
  • Private medical, dental and vision cover

Extra info

  • This role is for anyone who wants to help change finance, we want great people to help us succeed
  • Those that are willing to learn about the wider business are given opportunities to pursue these interests
  • The hiring process doesn’t involve CVs. Instead, we request you answer 6 questions and provide us with your LinkedIn. After this we have a few interviews before coming to a decision and the offer of a position

This is a full-time position with a salary of £24,000 per annum.

Please also note that our opening hours are 9am-6pm on Monday to Friday and on bank holidays we are open from 10am-4pm

If this role and working in a fast-paced, dynamic environment excites you, then we'd love to hear from you!