Dozens is revolutionising the way people manage their money and challenging the entire financial industry in the process.

Traditional banks, building societies and fintechs mostly rely on debt for profit. They encourage customers to spend in order to charge for overdrafts and offer short term loans. They need people to mismanage their money to keep their profits and investors happy.

Isn’t there a huge conflict of interest there?

We don’t think institutions are doing all they can to help people manage their money. Either in terms of new technology, in terms of data or in terms of financial products.

So, we started Dozens. Dozens is a fintech that is challenging the banking industry by focusing on customers’ growth rather than seeking profit from their debt.

With our bright mango yellow debit card and full-featured app, Dozens combines a current account with budgeting and saving tools, unique financial products and an investment manager all designed to help people move from spender to saver to investor.

We're looking for a Customer Service Associate to be the voice of our growing customer service team and support our business on its mission.

What you’ll be responsible for

  • Responding to customer queries across live chat, email, and phone
  • Being the voice of and represent the company
  • Guiding customers on their financial journey
  • Working in a team to provide industry leading customer service

Skills & experience

  • An ability to communicate clearly and efficiently in written and spoken English
  • It's beneficial to have some prior knowledge of financial products and investing

You’ll enjoy this role if you are

  • Passionate about helping customers and make real change to traditional banking
  • Thrive in a fast-paced environment, where there is always something to get stuck into, and where hard work can be the norm, but is always rewarded

Company benefits

  • Regular team offsites
  • Minimum 30 days annual leave
  • Monthly socials and activities
  • Weekly team lunch
  • Private medical, dental and vision cover

Extra info

  • This role is for everyone and anyone that wants to help change finance, we want great people to help us succeed
  • Those that are willing to learn about the wider business are given opportunities to pursue these interests
  • The hiring process doesn’t involve CVs. Instead, we request you answer 6 questions and provide us with your LinkedIn. After this we have a few interviews before coming to a decision and the offer of a position

Please also note that our opening hours are 9am-6pm on Monday to Friday and on bank holidays we open from 10am-4pm

If this role and working in a fast-paced, dynamic environment excites you, then we'd love to hear from you!