Dozens is revolutionising the way people manage their money and challenging the entire financial industry in the process.

How you manage your money can have a hugely positive or negative effect on your life. It affects everything from how you live, to decisions you can make and experiences you have, even your mental health. Yet it’s something we’re not taught about in school nor by the institutions who hold our money.

Why? You’d think your bank is there to help with our finances, right?

The truth is that banks, building societies and fintechs have always relied on debt for profit. They actually encourage customers to spend in order to charge for overdrafts, and offer short term loans. They need people to mismanage their money to keep their profits and investors happy.

Isn’t there a massive conflict of interest there?

You want to do everything you can to secure your future – yet, your bank wants you to slip up, so it can secure its own.

We don’t think institutions are doing all they can to help people manage their money. Either in terms of new technology, in terms of data or in terms of financial products.

So we started Dozens. Dozens is a fintech that is challenging the banking industry by focusing on customers’ growth rather than seeking profit from their debt.

We can proudly say we do everything possible to help our customers move forward financially.

With our bright mango yellow debit card and full-featured app, Dozens combines a current account, with budgeting and saving tools, unique financial products and an investment manager all designed to help people, whoever and wherever they are, move from spender to saver to investor.

We’re looking for a Fraud & Chargebacks Specialist to join our skilled operations team.

What you’ll be doing

  • The role will consist of conducting both fraud investigations and retail disputes complying with VISA rules and relevant regulation such as the FCA
  • Deep understanding of financial crime and chargeback processes
  • Prepare suspicious activity reports
  • Scan customer's account activity for suspicious behaviour
  • Analyse fraud patterns and identify typologies
  • Closely cooperate with our external partners during the investigation process
  • Partnering with our customer service team to make sure we manage expectations and keep customers in the loop - without any tipping off

You’ll enjoy this role if you are

  • A keen researcher with a sharp eye for detail and knowledge of navigating social networks
  • An excellent communicator with flawless written and spoken English, and the ability to simply and clearly explain complex rules to customers
  • A problem solver that enjoys figuring out how to continually improve processes and spot patterns
  • An organised and hard worker, who can keep on track of varying numbers of requests and doesn’t mind the occasional late evening
  • Someone with a genuine interest in risk, fraud and compliance, with an understanding of the current regulatory environment (experience in at least one of the following is a bonus: asset management business, payment services, electronic money)
  • A person that delights on getting stuck in and you’re keen to learn. You thrive in helping a business *do* business, and can create colours from the shades of grey found in regulation.
  • Someone that wants to be part of a business that puts compliance at its very heart and has utmost respect for the regulator and its customers.
  • Customer service skills

Key skills and experience

  • Autonomous, proactive, self-dependent
  • Proven experience in fraud prevention, transaction monitoring & chargebacks handling
  • Excellent research and analytical skills
  • Ability to handle a large volume of information
  • Resourceful, creative and inquisitive approach to highly complex tasks

Please note that this is a monthly rolling contract but with the possibility to become permanent.

If this role and working in a fast-paced, dynamic environment excites you, then we'd love to hear from you!