Dozens is revolutionising the way people manage their money and challenging the entire financial industry in the process.

Traditional banks, building societies and fintechs mostly rely on debt for profit. They encourage customers to spend in order to charge for overdrafts and offer short term loans. They need people to mismanage their money to keep their profits and investors happy.

Isn’t there a huge conflict of interest there?

We don’t think institutions are doing all they can to help people manage their money. Either in terms of new technology, in terms of data or in terms of financial products.

So, we started Dozens. Dozens is a fintech that is challenging the banking industry by focusing on customers’ growth rather than seeking profit from their debt.

With our bright mango yellow debit card and full-featured app, Dozens combines a current account with budgeting and saving tools, unique financial products and an investment manager all designed to help people move from spender to saver to investor.

We are looking for a Customer Service Associate to join our growing Dozens team and support our business and its mission.

What you’ll be doing

  • Respond sensitively and transparently to customer queries across live chat, email, and phone
  • Be the voice of the company and represent the brand
  • Help guide customers on their financial journey
  • Ensure we provide a premium service to customers on our Dozens Black service
  • Be empathetic with customers to provide an excellent experience
  • Reviewing customers profiles at onboarding, requesting customer document and due diligence analysis
  • Working closely with the financial crime team to identify and raise concerns around suspicious applications

Skills & experience

  • Ability to communicate clearly and efficiently in English
  • Any start-up / fintech experience beneficial
  • Prior knowledge of financial products and investing is advantageous

You’ll enjoy this role if you are

  • Positive and enthusiastic
  • Excited about building a better financial future for potentially millions of people
  • Curious to learn more about investments and financial products

This is a full-time position with a salary of £24,000 per annum.

Please also note that our opening hours are 9am-6pm on business days and 10am-4pm on bank holidays.

If this role and working in a fast-paced, dynamic environment excites you, then we'd love to hear from you!